{"id":3869,"date":"2025-02-23T19:02:14","date_gmt":"2025-02-23T19:02:14","guid":{"rendered":"https:\/\/erikap.co.uk\/?page_id=3869"},"modified":"2026-01-26T11:59:53","modified_gmt":"2026-01-26T11:59:53","slug":"call-centre-report","status":"publish","type":"page","link":"https:\/\/erikap.co.uk\/?page_id=3869","title":{"rendered":"Legal Business Dashboard"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; admin_label=&#8221;Page Header&#8221; _builder_version=&#8221;4.27.4&#8243; background_image=&#8221;https:\/\/erikap.co.uk\/wp-content\/uploads\/2025\/02\/pexels-kampus-8441784-scaled.jpg&#8221; parallax=&#8221;off&#8221; background_size=&#8221;initial&#8221; hover_transition_speed_curve=&#8221;ease-in&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_fullwidth_header title=&#8221;Legal Business &#8221; text_orientation=&#8221;center&#8221; admin_label=&#8221;Hero Section&#8221; _builder_version=&#8221;4.16&#8243; title_font=&#8221;Montserrat|on|||&#8221; 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background_color_gradient_direction=&#8221;90deg&#8221; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; height=&#8221;5px&#8221; custom_margin=&#8221;||20px|&#8221; custom_padding=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text admin_label=&#8221;Projects Section Title&#8221; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Montserrat||||&#8221; header_text_color=&#8221;#1f1f1f&#8221; header_font_size=&#8221;36px&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><span>Legal Services Interactive Dashboard<\/span><\/h1>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Projects Section Subtitle&#8221; _builder_version=&#8221;4.27.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.9em&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;center&#8221; max_width=&#8221;710px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fold&#8221; animation_direction=&#8221;bottom&#8221; animation_intensity_fold=&#8221;20%&#8221; link_option_url=&#8221;https:\/\/www.youtube.com\/watch?v=7QNgqq154gE&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p data-start=\"108\" data-end=\"293\" style=\"text-align: left;\">Explore 12 months of business performance at a glance! This interactive Power BI dashboard transforms data into an engaging story, revealing month-to-month trends and hidden insights.<\/p>\n<p data-start=\"295\" data-end=\"646\" style=\"text-align: left;\"><strong data-start=\"295\" data-end=\"314\">Top Highlights:<\/strong><br data-start=\"314\" data-end=\"317\" \/>\u2728 <strong data-start=\"319\" data-end=\"332\">KPI Cards<\/strong> front and center\u2014keeping you up to speed on Revenue, Total Cases, Open Cases, and Closed Cases.<br data-start=\"428\" data-end=\"431\" \/>\u2728 <strong data-start=\"433\" data-end=\"456\">Slicers &amp; Bookmarks<\/strong>\u2014your personal control panel for instant exploration and tailored insights.<br data-start=\"531\" data-end=\"534\" \/>\u2728 <strong data-start=\"536\" data-end=\"558\" data-is-only-node=\"\">Decomposition Tree<\/strong>\u2014because every detail matters! Dive deep and uncover patterns you didn\u2019t know existed.<\/p>\n<p data-start=\"295\" data-end=\"646\" style=\"text-align: left;\">This dashboard is designed to make data come alive, empowering smarter decisions and sparking new ideas.<\/p>\n<div style=\"text-align: left;\">\n<p>&nbsp;<\/p>\n<\/div>\n<div><\/div>\n<h4 data-start=\"311\" data-end=\"337\" style=\"text-align: left;\"><\/h4>\n<p data-start=\"338\" data-end=\"1243\" style=\"text-align: left;\">\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/erikap.co.uk\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-25-191014.png&#8221; title_text=&#8221;Screenshot 2026-01-25 191014&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.27.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_image][et_pb_image src=&#8221;https:\/\/erikap.co.uk\/wp-content\/uploads\/2026\/01\/Screenshot-2026-01-25-191143.png&#8221; 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Transformed Data in Power Query<\/strong> \u2013 Before loading the data into Power BI, I performed <strong>data cleaning, transformations, and validation<\/strong> in Power Query to ensure consistency and accuracy.<span><br \/><\/span><\/div>\n<\/div>\n<p style=\"font-weight: 400; text-align: left;\">\u2705 <strong data-start=\"340\" data-end=\"377\">Designed a Star Schema Data Model<\/strong> \u2013 Created a structured <strong data-start=\"401\" data-end=\"432\">fact-dimension relationship<\/strong> to optimize performance and reporting.<br data-start=\"471\" data-end=\"474\" \/>\u2705 <strong data-start=\"476\" data-end=\"514\">Developed an Interactive Dashboard<\/strong> \u2013 Integrated multiple visuals, including <strong data-start=\"556\" data-end=\"619\">KPI cards, bar charts, line charts, and decomposition trees<\/strong> to explore legal case performance.<br data-start=\"654\" data-end=\"657\" \/>\u2705 <strong data-start=\"659\" data-end=\"696\">Implemented Advanced DAX Measures<\/strong> \u2013 Built calculations for <strong data-start=\"722\" data-end=\"802\">total revenue, case closure rates, lawyer workload, and dynamic time filters<\/strong>.<br data-start=\"803\" data-end=\"806\" \/>\u2705 <strong data-start=\"808\" data-end=\"841\">Enabled Dynamic Time Analysis<\/strong> \u2013 Created a <strong data-start=\"854\" data-end=\"876\">custom time slicer<\/strong> and <strong data-start=\"881\" data-end=\"903\">dynamic line chart<\/strong> to track trends across different periods.<br data-start=\"945\" data-end=\"948\" \/>\u2705 <strong data-start=\"950\" data-end=\"983\">Utilized a Decomposition Tree<\/strong> \u2013 Provided drill-down insights into <strong data-start=\"1020\" data-end=\"1102\">case volume and revenue distribution by lawyer, case type, and client location<\/strong>.<br data-start=\"1103\" data-end=\"1106\" \/>\u2705 <strong data-start=\"1108\" data-end=\"1147\">Ensured Data-Driven Decision Making<\/strong> \u2013 Designed the dashboard to help legal firms optimize resources and improve service delivery.<\/p>\n<p>[\/et_pb_text][et_pb_video _builder_version=&#8221;4.27.4&#8243; 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This interactive Power BI dashboard transforms data into an engaging story, revealing month-to-month trends and hidden insights. Top Highlights:\u2728 KPI Cards front and center\u2014keeping you up to speed on Revenue, Total Cases, Open Cases, and Closed Cases.\u2728 Slicers [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3869","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/erikap.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3869"}],"version-history":[{"count":19,"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3869\/revisions"}],"predecessor-version":[{"id":4075,"href":"https:\/\/erikap.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/3869\/revisions\/4075"}],"wp:attachment":[{"href":"https:\/\/erikap.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}